Refund & Warranty Policy

At Get Zeylor, we want you to shop with confidence. This policy explains how returns, refunds, exchanges, damaged products, and warranty claims are handled.

30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To begin a return, please contact our customer support team before sending the product. Returns sent without prior authorization may not be accepted or may take longer to process.

Return Eligibility

For a change-of-mind return, the product must:

• Be unused, unworn, and in its original condition;
• Be returned with its original packaging;
• Include all accessories, cases, cleaning cloths, tags, and documentation supplied with the order;
• Show no signs of damage, alteration, misuse, or improper handling.

Customers may inspect the product as reasonably necessary to confirm its appearance, characteristics, and fit. We may apply a reasonable deduction where permitted by law if the product has been handled beyond what is necessary and its value has been reduced.

How to Request a Return

To request a return, please contact us and provide:

• Your full name;
• Your order number;
• The reason for your return;
• Photos or videos, when the item is damaged, defective, or incorrect.

Once your request is reviewed, we will provide the return instructions and the applicable return address.

Please do not send a return to the address shown on the original shipping package unless our support team specifically instructs you to do so.

Change-of-Mind Returns

For approved returns based solely on a change of mind, the customer is responsible for the return shipping cost, except where applicable law requires otherwise.

We recommend using a trackable shipping service and keeping proof of postage. Get Zeylor cannot be responsible for return packages that are lost before reaching the designated return location.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, materially different from its description, or if you receive the wrong item, contact us as soon as possible with your order number and clear photos or videos showing the issue.

After reviewing the claim, we may provide an appropriate remedy, which may include:

• A replacement;
• A repair, where appropriate;
• A partial refund;
• A full refund.

When a return is required because the item is confirmed to be damaged, defective, or incorrect, Get Zeylor will cover reasonable return shipping costs or provide another appropriate return solution, as required by applicable law.

Manufacturing Warranty

Our products are covered against verified manufacturing defects.

The warranty does not cover:

• Normal wear and tear;
• Scratches caused after delivery;
• Accidental damage, impact, crushing, or improper storage;
• Damage caused by misuse, neglect, or failure to follow care instructions;
• Unauthorized adjustments, repairs, or modifications;
• Loss or theft of the product.

This commercial warranty is provided in addition to, and does not replace or limit, any mandatory rights or remedies available under applicable consumer protection laws.

Non-Returnable Items

The following items may not qualify for a change-of-mind return:

• Products returned after the 30-day return period;
• Products showing signs of use, damage, alteration, or misuse;
• Products returned without essential parts, accessories, or original packaging;
• Personalized, custom-made, or prescription products, where applicable and permitted by law;
• Gift cards or other non-physical products, where applicable.

These exclusions do not apply where the item is faulty or where applicable law provides the customer with a mandatory right to a remedy.

Return Inspection

Once the returned product is received, it will be inspected to confirm its condition and eligibility.

We will notify you by email when your return has been received and inform you whether the refund has been approved.

Refunds

Approved refunds will be issued to the original payment method.

We aim to process approved refunds within 10 business days after receiving and inspecting the returned product, or within any shorter period required by applicable law.

After a refund is issued, your bank, card issuer, or payment provider may require additional time to credit the funds to your account.

Original Shipping Charges

If the order qualified for free shipping, no outbound shipping amount will be deducted from the product refund, except for additional or expedited delivery services selected by the customer where permitted by law.

Where applicable law requires the refund of standard outbound delivery charges following a valid cancellation, those charges will also be refunded.

Exchanges

Exchange availability depends on current inventory.

In some cases, the fastest option may be to return the original item for a refund and place a new order for the preferred product.

Orders Returned to Sender

Orders returned because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or failure to collect the package may be eligible for a refund after the product is received and inspected.

Actual shipping or handling costs may be deducted where permitted by applicable law, unless the return resulted from an error by Get Zeylor or the shipping carrier.

Consumer Rights

Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot legally be excluded under the consumer protection laws applicable to your purchase.

If the laws of your country, state, province, territory, or region provide greater protection than this policy, those mandatory legal protections will apply.

Contact Us

To request a return, refund, exchange, or warranty assessment, please contact our customer support team through the details provided on our Support page.

Please include your order number so we can assist you efficiently.

Thank you for choosing Get Zeylor.